coast Mallorca - Data privacy and cookie guideline

Data privacy and cookie guideline

coast Mallorca (east coast S.L.)

Privacy policy

Privacy Statement for East coast Mallorca S.L.

The following discloses our information gathering and dissemination practices for all of our websites. 

Collection, processing and use of your personal data 
As a rule you may visit the pages of East coast Mallorca S.L. without disclosing your personal data and without East coast Mallorca S.L. requiring your data. As a user, you remain completely anonymous. Your personal data will only be collected if you disclose them voluntarily when you complete forms, for example during the course of a property enquiry or a registration. For further processing, we require your name, address, telephone number and e-mail address. If you disclose your e-mail address to us, we will use it to send you our Newsletter. The Newsletter is sent by e-mail and contains information about new products and offers. We will not disclose your personal data, which we use to send you our Newsletter, to third parties. You may unsubscribe from the Newsletter at any time with future effect by e-mail [
info@coast-mallorca.es], by telephone [Tel.: +34 971 57 67 57 ] or by post. 

If you have any questions with regard to the collection, processing and use of your personal data, you may contact Sascha Klotz, our Data Protection Officer, who is also available to deal with your information queries, applications or complaints.
 

What information do we collect and how we use it?
We ask you to provide us with some personal information such as your name, e-mail address and phone number. We need your e-mail address in order to send you further information of our properties you are interested in and customer service e-mails. We use your phone number if we need to contact you for further information concerning your property search. We collect and store your personal data in our internal database. Only authorized staff has access to this information and the same is stored and protected by firewalls and intrusion detection systems to prevent any unauthorised access. The before mentioned data can be and will be put at the disposal of third service providers (such as co-operative brokers, etc) as long as this should be necessary for the handling of your inquiry.

We log domain names and/or IP addresses, and browser type for our internal site traffic statistics. IP addresses, etc. are not tied to personally identifiable information. We request details of affiliate websites to ensure the suitability of such websites. We use cookies to monitor which parts of the site are more interesting to you. 

This site contains links to other sites that we are not partnered with, however, East coast Mallorca S.L. is not responsible for the privacy practices or the content of such websites. Sites we partner with have often the same look and feel as our coast-mallorca.es site. They use your information only for supplying the service they offer and may not use your personally identifiable information for anything other than the primary purpose for which the information was collected. 

Job applications
There is a section of the website where you can apply for a job with coast-mallorca.es. We collect personal information such as name and address to contact applicants in relation to their job application. We also ask for optional demographic information, which we use for recruitment purposes only. We do not share any of the above mentioned information with anyone else. 

Sharing the information / our site gathers/tracks The information that we collect from you may be transferred to, and stored at, a destination inside the European Economic Area ("EEA"). It may also be processed by staff operating inside the EEA which works for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We do not sell customer names or other private profile information to third parties and have no intention of doing so in the future. Occasionally, East coast Mallorca S.L. will hire a third party to act on our behalf for projects such as market research surveys and contest entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.

Cookies 
We at East coast Mallorca S.L. are constantly researching the latest in technology to ensure that we are able to give you the most effective, informative and enjoyable experience on our site. An integral part of this is the use of permanent cookies. A cookie is a small text file that our site may send to your hard drive when you are logged on to the East coast Mallorca S.L. website. When you next visit one of the websites of East coast Mallorca S.L., the site may request the retrieval of one of these cookies, and the information received will personalize our content, offers and services to suit your individual property preferences.

If you want to know when our site is using a cookie from your hard drive, you can set your browser to send you an alert. If you prefer to use our site without utilizing cookies, you can set your browser to not accept them at all, however, they will make your life easier. Many websites are employing this cookie technology and cookies are never to be used to store information of a private nature, such as credit card numbers. However, we tie cookie usage to personally identifiable information on our end to provide personalized dining preferences. Also, you can be assured that the information stored in any cookies initiated by East coast Mallorca S.L. cannot be accessed by any other websites. 

Data Protection contact form
By completing and sending the contact form you agree that we may retain and process the personal data you have transmitted to us to answer your queries and for technical administration purposes.

You further agree that your data may also be disclosed to those companies which form part of the franchise system and may be used and processed for the purpose of contract fulfilment. Your personal data will not be disclosed to any other third parties.

You have the right to withdraw your consent to future use at any time. To do so, please send an e-mail to us. Stored personal data will be deleted if you withdraw your consent to their retention, if knowledge of this data is no longer required to fulfil the purpose for which they are retained, or if their retention is impermissible on other statutory grounds. At your written request, we will be happy to disclose details of your stored personal data to you.

We make every effort, using all technical and organisational means at our disposal, to store your personal data in such a way that they cannot be accessed by third parties. We cannot guarantee full data security when communicating by e-mail. We therefore recommend that confidential information be sent by post. The protection of your personal data when collecting, processing and using them is important to us. Your data are protected in accordance with statutory requirements. 

Links 
This website contains links to other websites. We have partnered with some of them. Please note that when you click on one of these links, you are 'clicking' to another website. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours. 
 

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. 

Changes to our privacy statement
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection, we would notify you via e-mail. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post the notice we will also e-mail users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

If you have questions or concerns regarding this statement, you should first contact 
info@coast-mallorca.es 

Clause for the forms on our webpage
We inform you that by filling the actual forms, your personal data will be incorporated in the files of East coast Mallorca S.L. Please be informed that the personal data you provide us shall be handled with purpose of attend to your enquiry and sending you information which could be of your interest.

East coast Mallorca S.L. undertakes to use the information gathered through this form, only for the above- stated purpose.
The client declares to be informed of the use his/her personal data will be put to by reading of this clause.The sending of this email constitutes acceptance of the terms outlined.

In accordance with the provisions of current legislation on the Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by East coast S.L. Mallorca with VAT number B57660862 and registered address shown below, in order to deal with your queries and send you any related information that may be of interest. In compliance with current legislation, East coast S.L. Mallorca informs that the data will be kept for the period strictly necessary to comply with the aforementioned precepts. 

Unless you inform us otherwise, we will understand that your data have not been modified, that you agree to notify us of any changes and that we have your consent to use your data for the purposes mentioned above. 

East coast S.L. Mallorca informs that it will treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why East coast S.L. Mallorca undertakes to take all reasonable steps to ensure that these are deleted or rectified without delay when they are inaccurate. 

In accordance with the rights conferred by current data protection legislation, you may exercise your rights of access, rectification, limitation of processing, suppression, portability and opposition to the processing of your personal data, as well as the consent given for their processing, by sending your request to the postal address indicated above or to the e-mail address 
info@coast-mallorca.es
A deletion may be contrary to legal regulations, in particular with regard to data for invoicing and accounting purposes

In turn, we inform you that you can contact the Delegate of Data Protection of East coast Mallorca S.L., by writing to the email address 
dpo.cliente@conversia.es or via telephone +34 902 877 192. 

It may contact the competent Control Authority to submit any complaint it deems appropriate. 

By sending us the data collection form you accept the privacy policy of East coast Mallorca S.L.. 

If you want to exercise the rights of access, rectify, cancel and oppose such treatment in the terms established in the Organic Law 15/1999, you can do so at the following address:

East coast Mallorca S.L.
Urbanización El Toro, s/n (Port Adriano)
07180 Calvia

May,2019, Mallorca, España

Safety Notice for electronic traffic

We do our utmost to store data in such a way as to prevent access by third parties, using all technical and organizational options available. However, we cannot guarantee full data security for email communication. The website operator expressly states that data transfer on the internet (e.g. email communication) is subject to security gaps and cannot be fully protected from access by third parties. We therefore recommend that you send confidential data by post.

Data privacy statement

We are pleased about your interest in our website. Despite conducting careful checks of our content, we cannot assume any liability for links to third-party websites. We do our utmost to ensure the protection of your data when recording, processing and using them within the context of your visit to our site. Your data are subject to protection as per the pertinent statutory regulations. In the following, you will find information which data are recorded and how they are used.

Processing of personal data

Personal data transmitted by the user will be stored and used corresponding to the valid Federal privacy policy, especially the BDSG and TMG. Your data is stored, used and transmitted for performance, processing of orders, delivery of products and services as well as the payment process. Your payment details will be transmitted to the payment service provider corresponding to the chosen payment method. The payment service provider is responsible for you payment details. If you chose payment on account, please notice that we are allowed to make an assessment on your bank account referring to credit risk by using mathematical methods (Scoring). Personal data (name, date of birth, address and bank details) will be transmitted to the credit agency. Based on this information, the probability of a loan default will be evaluated and due to this evaluation a decision concerning contractual relationship will be made. Furthermore, your personal data is stored and anonymously used for our services, to improve our product range and the website. For any other usage or transfer of your personal data we will ask for your permission. We ask for the previous consent with the purpose of advertising, market research and the needs-based design of electronic services of the east Hotel & Restaurant GmbH. Also we ask for agreement to use your data for customized advertising. The agreement on using your data for the purposes as previously described includes all companies of the east hotel group as well as its chosen partner. You are always allowed to withdrawal each of your agreements.We welcome your questions, comments and concerns about our privacy policy. Get in touch with us by the contact form (please notice that this form as well as the e-mail contact for application purposes is not coded. It is not excluded that third parties could possibly see the content.

Employees

Employees of the east Hotel & Restaurant GmbH are regularly trained on the subject of data protection and bound to secrecy. 

Data security

It is our request that your data are secure. That is why we use modern technical and organizational tools to guarantee data integrity, data authentication and data availability. The east Hotel & Restaurant GmbH continuously improves its security measures in line with technological development.

Newsletter

In case you would like to receive our newsletter as offered on our website, we require a valid e-mail address as well as information to identify you as the holder of this e-mail address and furthermore to ensure you are willing to receive our newsletter. The disclosure of further information is voluntary and not required for the newsletter dispatch. The consent to the storage of your data and e-mail address as well as the use of your e-mail address for the dispatch of our newsletter can be withdrawn at any time. To subscribe from our newsletter you will find a link in the footer of each mail. 

Right of access to data 

You will always have the right to receive free information about your personal data, the origin and receiver, the cause of storing as well as eventually the right to demand that your personal data be corrected, suspended and/or deleted as provided for by law.Information about the stored data are given by the Data Protection Supervisor

Deleting data

The data will be deleted after the statutory or contractual retention period.

Cookies and Social Media

Please notice that this website is using cookies. The acceptance of those by the user is no requirement for using this website. It is possible that the usage will be limited if cookies are not accepted.

About cookies

The website uses cookies. A cookie is a small text file stored temporarily in your browser. Cookies primarily serve the purpose of recognizing the internet browser. Cookies are used for statistical purposes and session control. These cookies do not contain any personal data. If you wish to be logged into the site automatically, your login data (email address and password) will be stored in another cookie on your computer. You may configure your browser in such a way that it will not accept cookies on your hard disk or that cookies stored will be removed. To do so, consult the help section of your browser to learn more about how to prevent and/or delete cookies.

How we use cookies

The east Hotel & Restaurant GmbH uses Session Cookies as well as temporarily and permanent cookies for its websites. When users visit one of our webpages, we send their browser a cookie which is stored on their hard drive. These cookies are utilized to make our webpages more user-friendly, effective and more secure. The cookies contain no personal data or any personal information about you; you cannot be personally identified though the information obtained from the cookies. The information obtained is exclusively used to generate statistics concerning the usage of our online services. In this way, we can best modify our webpages to your needs and make your visit to our website as straightforward as possible. The Session Cookies will be deleted automatically from the user’s server after finishing the browser session.The east Hotel & Restaurant GmbH is also using cookies that will remain on the user’s server. Those cookies are necessary to prove the user and his settings when visiting the website next time. These cookies remain on the server and will be deleted automatically after the predetermined time.

Data included in cookies

Information about special user behavior and visited pages of the east Hotel & Restaurant GmbH are stored by cookies. However, no personal data will be stored. The stored cookies will not allow us to match any user behavior with a specified or unspecified person. If cookies are used, encrypted numbers will be assigned to them. Name, IP address and other personal data are not included. We also cannot match cookie-ident-numbers with personal data at any time. The transmitted information is generalized. So we receive the following information: visited website, visited pages on the website. The information is transmitted by a pseudonym and cannot be matched with the name. The storing serves the revision of content effectiveness only and is not used for evaluation of user behavior.

Google Remarketing

Google Conversion Tracking is an analysis service of the Google Inc (1600 Amphitheatre Parkway, Mountain View, APPROX. 94043, the USA; “Google”) for the successful measurement of our advertising measures shown by Google (AdWords). Besides, a Cookie is put on your computer by Google, where you can reach our website over a Google announcement. These Cookies do not serve to identify personal identification. By means of Google Conversion Tracking we and Google can recognise that somebody has clicked on our Google advert and was passed to our side. Nevertheless, we cannot see which other Internet sites you have called. The information upraised with Google Conversion Tracking serves to provide statistics about success and use of our AdWords campaigns. Nevertheless, we raise and receive no information with which users can be identified personally. In addition, we use on our website the Remarketing technologies of Google. According to these technologies, the users, who already visited our websites, can be reached through goal orientated advertisements on other sides of the Google-partner network. Additionally, the Google Remarketing technologies use Cookies.If you liked to receive no interest-based advertisement, you can deactivate the use of Cookies by Google while they appeal on the side www.google.de/settings/ads/onweb and further, deactivate the functions „interest drawee announcements on Google“ and/or „interest drawee Google announcements in the web deactivate“. If you don’t like to take part in Google Conversion Tracking or Google Remarketing, you can also reject the Cookies – possibly through browser setting which deactivates the automatic putting of Cookies in general. You can also deactivate Cookies for the Google-advertising services, while you put your browser in such a way that Cookies are blocked by the Domain googleadservices.com. You receive further information as well as information for deactivating of the Google-advertising services for mobile terminals here: http://www.google.com / policies/technologies/ads/.

Facebook Remarketing

On our sides there are integrated Remarketing tags of the social network Facebook, 1601 South California avenue, Palo Alto, APPROX. 94304, the USA. If you visit our website, a direct connection is produced about the Remarketing tag between your browser and the Facebook server. Consequently, Facebook receives the information via your IP address that you have visited our side. Facebook can, thereby, assign the visit of our sides to your account. We can use the information for the announcement of Facebook Ads. We point out the fact that we have no knowledge regarding the content of the transmitted data as well as their use by Facebook as a supplier of the website. Moreover, you find further information in the data protection explanation from facebook under  www.facebook.com/about/privacy/. If you don’t wish data acquisition via Custom Audience, you can deactivate Custom Audiences on https://www.facebook.com / ads / website_custom_audiences/.

Social Media
Facebook-Plugins (Like-Button)

On our sides Plugins of the social network Facebook (Facebook Inc, in 1601 Willow Road, Menlo park, California, 94025, the USA) are integrated. You recognise the Facebook-Plugins by the Facebook logo or the “Like bottom” (“Likes to me”) on our side. You find an overview of the Facebook-Plugins here:http://developers.facebook.com/docs/plugins/. If you visit our website, a direct connection is produced to the Plugin between your browser and the Facebook server. Facebook receives the information that you have visited our website with your IP address. If you click on the Facebook “Like bottom” you are able to link the content of our website with your Facebook profile. As a result, Facebook can assign the visit of our website to your account. We point out that we receive no knowledge about the contents of the transmitted data as well as their use by Facebook. Moreover, you find further information in the data protection explanation from facebook under http://de-de.facebook.com/policy.php. If you do not wish that Facebook can assign the visit of our website to your Facebook-user’s account, please log off from your Facebook account. 

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Data policy for the usage of Instagram

On our website functions of the service Instagram are integrated. These functions are offered by the Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you visit our website, a direct connection is produced to the Plugin between your browser and the Instagram server. Instagram receives the information that you have visited our website with your IP address. We point out that we receive no knowledge from the contents of the transmitted data as well as their use by Instagram as a supplier of the sides. Moreover, you find further information in the data protection explanation of Instagram under www.instagram.com/about/legal/privacy/ 

Data policy for the usage of  LinkedIn

On our website functions of the service LinkedIn are integrated. These functions are offered by the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. If you visit our website, a direct connection is produced to the Plugin between your browser and the LinkedIn server. LinkedIn receives the information that you have visited our website with your IP address. By using the “Recommend-Button” of LinkedIn while you are loged in with your LinkedIn account, LinkedIn can match your visit on our website with your account on LinkedIn. We point out that we receive no knowledge from the contents of the transmitted data as well as their use by Instagram as a supplier of the sides. Moreover, you find further information in the data protection explanation of LinkedIn under www.linkedin.com/legal/privacy-policy.

Server-Log-Files

The provider of these websites automatically collects and stores information in so-called server log files which are automatically transferred by your browser.

Those are:
Browser type / Browser version
used operating system
Referrer URL
Host name of the accessing computer
Time of server request

This data cannot be matched with specified persons. A reunification of the data with other data sources will not be made. We reserve the right to check the data if there is any specific evidence for illegal use.

Contradiction advertising information and junk mails

We contradict the use of contact details provided in the imprint for transmitting advertising which has not specifically been requested. The website operator reserves the right to take legal action in case of unsolicited delivery of advertising information, for example with junk mails.

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